Shipments and returns

Your pack shipment

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via UPS/FedEx, DHL and EMS with tracking and drop-off without signature. If you prefer delivery by an Extra feature which requires a signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to a total weight of the shipment and your location ( distance). We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

1. WHY DO WE CHARGE FOR DELIVERY?

With due respect to some other E-Commerce Platforms, we see shipping as an additional service and hence do not bundle the cost of the same with the price of our products to offer ‘FREE’ or cheap shipping rates.

We are charged by our transporters (UPS, FedEx, DHL and EMS) to ship your orders to you and we try to charge you as close as possible to the amount we are being charged. We do not make any money on the shipping charges. The FedEx and DHL are fast and take 2-3 working days to get the items delivered but they charge high rate per kilogram. EMS is less expensive but takes 6-7 working days to get the items delivered. So, it is up to the customer to choose the shipping options while processing the order.

The FedEx, DHL and EMS will charge approximately in the following range

0-0.5kg, 0.5kg - 1 kg,  1kg - 1.5kg - with a difference of 0.5 kg in the range and the pricing depends on the location of the buyer, it starts from USD 35 to USD 300. So it is always advisable to order in the range.

CART VALUE

SHIPPING CHARGE (USD.)

0 - 50/-

     80

50 - 100/-

    149

100 - 200/-

    190

200 -300

    250

300+

    300

1000+

FREE SHIPPING

In addition, if your basket contains a voluminous or heavy item, an additional charge may be applicable.

HOW LONG DOES IT TAKE TO DELIVER MY PRODUCT?

Craft Bhutan offers its customer with a Dispatch Promise of 24 hours. The lead time will depend on the delivery pin code. The exact time will be shown to you during the checkout process. The below table can give you an estimate depending on your country and region.

ZONE

AIR MODE

SURFACE MODE

South-East Asia

2 Business days

4 Business days

Asia

3 Business days

7 Business days

Europe

4 Business days

9 Business days

Middle East

4 Business days

9 Business days

USA

5 Business days

10 Business days